About Us
We are a large warehouse that deals with all the most fashionable and innovative items and want to provide our customers with them at the best prices on the market and in very good quality.
We make worldwide orders.
All our shipments are free shipping by post.
We have factories in several places in the world like China, United States, Spain, Turkey from where we make shipments around the world.
Refund policy
We are 100% sure that you will love your SALOME purchases. But in the unlikely event
you have any issues with your order please email us via salomeko12@gmail.com within 48hrs of receiving your items for eligibility & conditions.
We will provide you with an exchange or store credit for full priced items only where: items are in saleable condition, in their original packaging with all tags still intact;
items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt; and are received by us within 20 days from the date of receipt. Note we only offer exchange or store credit.
As you can understand for sanitary reason’s we are unable return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.
If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.
If this is the case simply send images of the incorrect/faulty items to salomeko12@gmail.com and we will resolve the matter for you urgently.
If you would like to cancel your order you may do so within 24 hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you
SHIPPING INFORMATION
We ship worldwide. Please note we are currently experiencing a large volume of orders be advised that orders will be delivered within approximately 15 - 35 business days.
Once the order is shipped you will receive a notification email containing courier details and tracking number.
We aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. Please note that SALOME cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
Shipping costs are non-refundable or eligible for store credit.
